CONTOH SURAT KOMPLAIN

Makassar, 18 April 2012

Shop owners Agung.Comp
Jl. Perintis Kemerdekaan

Re: Complaint letter

Dear sir,

Ten days ago, on 18 April 2012 I buyed a Compaq laptop brand in your electronic store. My laptop is running as it should, but for some reason when I use the laptop suddenly can not be operated.

I immediately brought the Laptop at your store to get a proper check. I believe that your technician is working properly. But I do not know why, after nearly a week of repairs, up to now has not been completed. I’ve asked a few times, but your customer service always answer please be patient.

The laptop is so I need, I am will to spend some funds in the appropriate size of the reasonableness of my rights in the warranty agreement. If within two weeks of repairs has not been completed, I hope my right to get a new laptop instead as listed in the warranty agreement can be met.

I hope you can follow up my complaint. For your attention and cooperation, I say thank you.

Sincerely Yours,

Sucianriani Saidul
Hp: 085241674839

28 November 2011

To

Mrs. Kaitlyn Moss

Stock and Storage Manager

Munchberry Electronic Shop

Massachusetts 900, Lot 10

San Diego, CA 10231

U.S.A

Dear Madam,

            I am writing to complain about the goods that I have received on November 26 2011. The goods have some problems as listed below:

NO.	GOODS	PROBLEMS
1 2 3	Refrigerator VCD Player Printer	It can’t be cold and the lamp of the freezer is off The disc cannot be read It can’t print out many documents and the cartridge is leak

            The mistake must be corrected as soon as possible. The best solution would be for me to return the broken goods to you, portage and packing forward.

            Thank you for your attention.

                                                                                                               Yours Sincerely,

                                                                                                               Nadhilah Avissa

                                                                                                               Director

65 Market Street
Val Haven, CT 95135 

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

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